Tuesday, 18 April 2017

How to finish Unit 4 Principles of Customer Service in super fast speed !

Hi

these are the resources that I have put together for you on the blog page all in one place.  These notes and bullet point s and links to further information should allow you to understand what's required and collect the evidence you need much more quickly than if you had to do it all yourself from scratch.

  • P1 What is customer service and what does it look like from the different job roles direct and indirect job roles within your TWO chosen business ?                               Click here to find out more.

  • P2 What are the key characteristics that companies need to have in order that they deliver 'reliable and consistent' customer service?                                                         Click here to find out more.

  • P3 What are the key laws that support every business deliver the best customer service?                                                                         Click here to find out more.

  • P4 Why are procedures and regulations so important in every organisation to ensure customers expectations are met every time they use a business regardless of what it does?                                                                             Click here to find out more.

  • P5 Can you identify at least THREE different internal and external customer's in a selected business and why do we need to identify and meet the needs of them all ?                                                                                Click here to find out more.

  • P6 What are levels of authority and why do businesses have them to support their staff and customers in delivering exceptional customer service?                                                                          Click here to find out more.

  • P7 Time to show that you can demonstrate your customer service skills through THREE different role plays and then you are done.                                                                              Click here to find out more.

If you get all these done before half term we will allow you to access the MERIT and DISTINCTION tasks next term and throw in a Pizza Party as we send you on your way for a super long summer vacation.

Let us know what you think and enjoy

Mr T

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