Dear Year 12 L2
Our second challenge of this unit is P2
Part 2 – Sales Skills and Different Selling Situations (P2)
Skill One:
Sales preparation skills
Describe a situation where a staff member at the business
would need to prepare appearance, subject knowledge and communication skills (think about a situation where a new model of hot tub comes
in and sales staff are not familiar with it – what would they need to do in
order to be knowledgeable and give accurate information? You also need to talk
about appearance and good communication skills)
Skill Two:
Sales Techniques
Describe how a staff member at the business would have to
have good cold calling or face to face to communication skills (think about a sales representative giving potential
customers a follow up call after meeting them at the weekend. They would try
and persuade them that they should come back in and view it again, or perhaps
offer them a discount to try and close the deal)
Think about vocal presentation and listening skills as well
as being persuasive but not pushy
Skill Three:
Understanding customers
Describe a situation where staff members would have to understand
the needs of their customers (perhaps a disabled
customer visits the store or perhaps a family visit the store which would mean
there would be children using the hot tub)
Powerpoint to support this next challenge here
Tick list to help you check your work before you submit it on Friday is here
Don't forget you also have your induction pack from last week.
Well done Will for asking for the assignment brief, here
Unit 1 Part 1 Assignment for those pushing for a Merit or Distinction is hereit is
Challenge issue date: Tuesday 5th March 2019
Hand in date: Friday 8th March 2019