Friday 16 March 2018

P7 Unit 4 Demonstrating Customer Service Skills

Dear Year 11

For this final PASS task we need to look at taking part in three role play scenarios as listed below

Scenario 1 - Email reply click here

Scenario 2 - Face to Face  using the scenario here and preparation for role play checklist here

Scenario 3 - Over the phone using the preparation checklist here

We can then look at the associated Merit and Distinction tasks

Enjoy and do well

Mr T

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