Here is our second to last unit.
As you realised from the lesson selling is a skill and something you can develop and make a living from very easily.
The Kirby Home Cleaning System was the example that we used in class to demonstrate how.
This unit is made up of TWO assignments.
Assignment 1 covers P1-P4 as well as M1 M2 & D1
Part 1 - The Functions of Sales Staff (P1)
Explain that the sales staff has a number of functions which
you will describe
- Selling
Explain how the staff are responsible for selling the goods
or services
Describe a situation where they make a sale or encourage
customers to buy something additional
Is it face to face or over the phone etc.?
- Providing information
Describe how staff in the business might provide information
on particular products or services
Give a specific example
- Dealing with routine queries or complaints
Describe a situation where customers might have a question,
complaint or query about the product or service
Give a specific example
- Representing the organisation
Describe how the staff members are representatives of the
business and it is important for them to be well presented and look
professional or sound professional if over the phone
Give a specific situation for your business
The resources for a successful outcome on your first challenge are below
- Sales and personal selling PowerPoint for P1 is here
- Your induction training pack exemplar is here.
- Your P1 tick list / mark sheet is here.
- Unit 5 Assignment part 1 is here
Challenge set: Tuesday 26th February 2019
Due date: Period 1 Friday 1st March 2019.
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