Dear Year 11
Having completed the P3 procedures coursework and looked at the P4 legislation that helps a business improve its customer service we will now look at the different types of customers that a business needs to take care of.
The PowerPoint here is the one that we used in lesson
The structure guide is here
The self assessment checklist is here for you to mark your work before you submit it to me to mark
Can we set a deadline for this as the end of next week?
All best wishes and well done for getting to here so quickly.
Remember we want to get this unit completed by Easter so that you can focus on any Merit or distinction work and your other exams