Thursday 22 February 2018

Unit 4 P5 - Meeting the needs of different types of customers

Dear Year 11

Having completed the P3 procedures coursework and looked at the P4 legislation that helps a business improve its customer service we will now look at the different types of customers that a business needs to take care of.

The PowerPoint here is the one that we used in lesson

The structure guide is here

The self assessment checklist is here for you to mark your work before you submit it to me to mark

Can we set a deadline for this as the end of next week?

All best wishes and well done for getting to here so quickly.

Remember we want to get this unit completed by Easter so that you can focus on any Merit or distinction work and your other exams

Mr T

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