Welcome back year 11
today we are going to start with P3 of Unit 4 which is all to do with PROCEDURES and LEGISLATION and how this contributes to consistent and reliable customer service.
The POWERPOINT here should help
You also have resources on the shared drive to help you with this.
Once you have completed P3 you can then attempt P4 using the powerpoint here and the fact sheet leaflet template here
M3 is all about COMPARING the IMPACT of legislation and regulation affecting customer service on a selected business which we can work on next week.
The deadline for this that you agreed is the 2nd February so let's crack on
Once you have completed P3 you can then attempt M3 which is all about COMPARING the IMPACT
Enjoy and well done to all those who completed a piece of work last night in the period six catch up session in room 91. Praise emails to follow.